Hypernative is an established startup that solves major challenges in the worlds of #blockchain #crypto #web3. We are looking for a Solutions Engineer to join our team. The ideal candidate will be responsible for working with our customers to explore their needs, develop dedicated solutions, and provide expert guidance on how such needs can be addressed with Hypernative solutions.You will be responsible for building strong relationships with our customers, understanding their technical needs and requirements, and ensuring they are met.

If you are passionate about blockchain and cybersecurity, and are looking for a challenging and rewarding opportunity to work with a dynamic and innovative team, we encourage you to apply.

Main Responsibilities:

• Analyze advanced customer needs, propose, develop and deliver solutions
• Act as the primary point of contact for technical customer support issues, inquiries, and escalations, especially in early-stage and evaluation engagements
• Provide technical support and guidance to prospects and customers in a timely and efficient manners
• Develop and maintain strong relationships with Hypernative customers to ensure their satisfaction with Hypernative's products and services.
• Work with the Sales and Customer Success teams to identify and address customer needs and requirements.
• Collaborate with the Product and R&D teams on new features initiations, and assist in identifying and resolving technical issues that impact Hypernative customers
• Provide technical training and support to customers to ensure they are able to use our products and services effectively.

• Bachelor's degree in Computer Science or a related field, or relevant experience..
• Hands-on experience with blockchain and crypto technologies, including DeFi, dApps, NFTs etc.
• Strong technical skills, including knowledge of blockchain, cybersecurity, and related technologies.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
• Ability to analyze and report on customer support metrics.
• Strong problem-solving skills and the ability to work independently.
• Ability to work in a fast-paced environment and handle multiple priorities.